Refund Policy

1. Subscription Fees

All subscription fees are charged in advance for the selected subscription period.

2. Refund Eligibility

Subscription payments are generally non-refundable once the subscription has been activated.

A refund may be considered only if:

• A payment was made more than once by mistake.
• AutoRoute LB charged an incorrect amount.
• The subscription could not be activated due to a technical issue caused by AutoRoute LB.

3. Booking Deposits

When booking a car, customers pay a 30% deposit of the total booking price via Whish or OMT to the rental agency to request the booking. This deposit is non-refundable once submitted, regardless of whether the booking is later cancelled by the customer or not confirmed by the agency. The remaining 70% balance is paid in cash directly to the agency when the customer picks up the car.

4. Non-Refundable Situations

Refunds will not be provided if:

• An agency decides to stop using the platform.
• The subscription expires without being fully used.
• An account is suspended or terminated for violating the Terms & Conditions or Agency Agreement.
• Business performance does not meet the agency's expectations.

5. Requesting a Refund

Eligible refund requests must be submitted within 7 days of the payment date and should include payment details and the reason for the request.

6. Processing Time

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider.

7. Changes

AutoRoute LB reserves the right to update this Refund Policy at any time. Updated versions will be published on the website.